Computer Repair & Tech Help in Cornwall
When your computer stops working the way it should, you need someone who knows what they're doing, communicates clearly, and gets the job done properly. That's what Custom PC Pro is built around.
My name is Brandon. I've spent several years working as a professional computer technician, repairing and servicing machines for clients across Eastern Ontario. I started Custom PC Pro to give Cornwall a reliable local option for tech support, one where you're working directly with the person handling your machine from start to finish.
Repairs and Diagnostics
A computer problem can take a lot of different forms. A machine that won't boot. One that runs slow, runs hot, or shuts down without warning. Persistent crashes, strange errors, or a system that survived something and just hasn't been the same since. I work on PCs, laptops, and Apple computers, and the issues I handle range from hardware failures and virus removal to data recovery, operating system problems, software conflicts, and hardware upgrades.
Getting to the root of a problem takes real diagnostic work. Some issues are straightforward once you're in front of the machine. Others require methodical testing to identify accurately, and skipping that process is how the wrong thing gets repaired. I don't cut corners on diagnostics because a repair is only as good as the diagnosis behind it. Once I've identified the issue, I'll explain what's going on in plain language and walk you through what the repair involves before any work proceeds.
If you have a sense of what's wrong, I'm happy to hear it. And if you have no idea, that's fine too. Describe what's happening when you reach out and we'll go from there.
Working With Someone Local
There's a practical difference between working with a local technician and dropping your machine off at a chain retailer. You're not dealing with a service counter, a ticket system, or a technician you'll never speak to directly. When you work with me, you have a direct line to the person doing the work. Questions get answered, updates come from me, and nothing happens to your machine without your knowledge.
I'm based in Cornwall, Ontario. My business runs on local trust and word of mouth, and I treat every job accordingly.
House Calls
Not every repair or setup requires you to transport your equipment. For many clients, disconnecting a desktop, moving it, and then rebuilding the setup at home is more disruptive than the problem itself. A house call removes that friction entirely.
I come to you, assess and work on the machine on-site, and leave with everything running as it should. There's no packing anything up, no waiting for a pickup, and no wondering whether it was put back together correctly.
House calls are a good fit for a range of situations. Printer setup and troubleshooting is one of the more common requests, and those problems are almost always easier to resolve on location since they involve the specific network and devices in your home. Home network issues, new device setup, software problems, and desktop machines that aren't practical to transport are all situations where coming to you makes more sense than the alternative. It's also a straightforward option for anyone who isn't comfortable disconnecting their equipment or simply doesn't have a way to bring it in.
If you're not sure whether a house call or a drop-off makes more sense for your situation, mention it when you get in touch and we'll sort out the right approach.
Get in Touch
If you're looking for Cornwall tech help, fill out the form below and I'll follow up to discuss your situation.